Using Research to Guide Your Future passport Deceptive or Abusive Acts or

Deceptive or Abusive Acts or Practices under the Dodd-Frank Act

Enhanced Sales Processes and Training Techniques

ABL officers and managers

consistent service delivery

Using Research to Guide Your Future passport Deceptive or Abusive Acts orTransform research into a powerful management tool for evaluating performance and guiding decisions. This live webinar explores the strengths of various research methodsfrom surveys to focus groupsand their applications in strategic and marketing planning. Topics covered in this session Typical Bank Research Emerging Research Methodologies Research Resources Industry Trade Area Data Customer Satisfaction Surveys Customer Loyalty Net Promoter Score